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01Service Level Agreements (SLA)

winsteintech guarantees uptime metrics for broadcast infrastructure depending on the tier of service selected. The following matrix outlines the baseline commitments for our enterprise clients.

02Hardware Procurement & Warranties

All physical broadcast hardware (encoding nodes, multiplexers, routing switchers) provided by winsteintech is covered by a limited warranty.

• Standard 3-year limited warranty on all rack-mounted equipment.
• Next-business-day replacement available for active support contracts.
• Warranty voided if equipment is operated outside specified thermal parameters (0°C to 45°C).

Information We Collect

winsteintech adheres to stringent global standards for broadcast technology and data security, ensuring our infrastructure is ready for deployment in highly regulated environments.